OrderOps brings together your sales channels — Salesbox, your restaurant website, your own storefront with a QR menu — and your Syrve till into a single operations loop. An order from any channel takes the same path, and the guest stays in your database.
Creating an account takes a few minutes. We then activate it and help you connect your first location.
These are not staff problems — they are gaps between systems. OrderOps closes them at the integration layer.
Gap: Menus drift across platforms — prices, modifiers, and sizes silently fall out of sync.
Fix: Incremental sync with revision tracking, field protection, and section locking keeps every channel consistent.
Gap: Stop-lists update with a lag, causing cancellations at peak hours.
Fix: Webhook-driven stop-list sync with terminal aggregation and auto-clearing when an item returns.
Gap: Orders arrive from everywhere with no single view of events.
Fix: A complete order-lifecycle dashboard with status mapping between the till and the sales channels.
Gap: Customer data is scattered across platforms.
Fix: Golden Customer resolution merges duplicates and encrypts PII automatically.
Gap: Orders can't be auto-assigned to the right location.
Fix: Geofenced delivery zones with KML import and priority routing.
Gap: Guests order through an aggregator — and stay in its database, not in yours.
Fix: Guests from every channel are merged into one record, and your own storefront gives you the full contact directly.
Gap: The order never reached the till, and the guest is the one who finds out.
Fix: A failed send lands in the "Needs attention" queue with a reason and a resend button.
Every order follows the same predictable path — regardless of channel.
Signature or key validation, deduplication, queue.
Items, customer, address — confirmed in one tap.
Location terminals, retry policy on failures.
Statuses from the till — in the workspace, in the guest's Telegram and in Salesbox.
POST /webhooks/salesbox підпис ✓ · idempotency-key: 4821
queue: review 4821 → operator: OK (12s)
retry 2/5 · backoff 30s terminal offline → hold
salesbox → syrve:COOKING status_map v14
None of the blocks below is a separate subscription or a separate vendor. It is one loop, in which the order, the guest, the discount and the state of the POS are connected to each other.
Salesbox, your restaurant website and your own storefront land in one queue, and from there — to the Syrve till. No retyping items by hand.
A delivery storefront, a QR menu for the dining room and a Telegram Mini App — on your own domain. The guest orders directly, and the order enters the same flow as one from an aggregator.
An aggregator does not hand you the guest's contact. OrderOps collects guests from every channel into one record — with their order history, not just a courier's name.
The state of tills and syncs is visible immediately, and failed sends to the till show up as a list with a reason — not the next day in a report.
The storefront is built in a visual editor: sections, menu, delivery zones. After that it is simply your site — on your domain, with your analytics. An order from it takes the same route as one from Salesbox: review queue, till, statuses.
The same guest orders on Salesbox under one number, on your site under another, and in the dining room via QR anonymously. OrderOps brings that together into one record.
A POS switched off overnight and never switched back on, a menu sync error — you see it on screen, not the next day in a cancellations report.
An aggregator promotion stacks onto an internal discount, a promo code fires where it should not have, and the receipt only shows it after the fact. OrderOps reconciles the discounts actually applied against the planned policy and lists the differences.
Guests book a table on your website, via a link or in Telegram, and the host sees the floor and the timeline on one screen. Reservations work with or without a POS.
Webhook intake, review queue, POS dispatch, terminal checks, retry policy, and status sync.
ordersRevision-tracked incremental sync with modifiers, variants, and sizes. Field protection, deletion policies, change preview.
menuReal-time sync status per organization, unmatched-items inbox, and audit logs for every change.
menuTerminal-group aggregation, auto-reconciliation when items return, availability policies (any/all/per-location).
menuGolden Customer resolution merges cross-platform duplicates. PII encrypted with AES-256-GCM, full order and loyalty history.
customersGeofenced zones with KML import. Priority routing auto-assigns each order to the nearest location.
geoRole-based access (owner, admin, manager, staff) with invites, multi-account support, and audit trail.
teamPublic menu pages with QR codes for the venue and website embeds. Take orders directly, without marketplace commissions.
directReconciliation of applied discounts against the planned policy, a check before the order is dispatched to the POS, a daily report and a list of differences — coming soon.
discountsPOS status online and offline in real time, triage of failed sends to the POS, and location opening hours.
opsSwitch between locations in one workspace, keep the menu at account level or per location, and give each location its own delivery zones and storefront.
networkA booking page, a widget for your website and Telegram, guest emails with a reminder, and a day console for the host. Works with or without a POS.
reservationsLearn moreOrderOps does not replace your POS and does not ask you to change your processes. It becomes a layer above what you already have.
The central team approves menu changes once and pushes them to every active channel.
Managers see stop-lists and terminal issues before cancellations pile up at peak.
Owners see orders, customers, and routing rules without jumping between provider portals.
secrets, API keys and personal data while stored
signature or secret-key validation on every inbound webhook
per the rotation policy; secrets are never stored in the clear
a server-side check on every request
you set when data is hidden and deleted, with a preview of how much it touches
Three plans: for a single venue, for a network and for a large business.
For a single venue
1 190 ₴/mo
One location
For a network of venues
2 990 ₴/mo
First location included, each next one +990 ₴/mo
For large networks and several brands
from 5 990 ₴/mo
5 locations included, each next one +790 ₴/mo
0% of turnover: you pay for locations, not for orders.
The account is created right away. We then activate it and connect your first location together: the till, the delivery channels, the menu and the delivery zones. This is not self-service in the dark — a person works with you at this stage.
We agree on the timeline for connecting the first location at the start — it depends on your till and your channels. No IT team is required on your side.
No. OrderOps works on top of your stack: Syrve is already supported. Aggregators connect in parallel, without stopping your current processes.
They keep the full contact to themselves. OrderOps stores everything that arrives with the order and merges it into one guest record, while your own storefront, QR menu and Telegram give you a direct contact with no middleman.
Yes. Locations switch inside one workspace, the menu can be shared across the account or kept separate per location, and delivery zones, the storefront and integrations are configured per location.
Every webhook is validated, deduplicated and enters the queue. The status is normalized into a single lifecycle, and changes from the till are visible in the workspace, in the guest's Telegram and in Salesbox.
Sync is incremental with revision tracking. Fields can be protected from overwriting, sections can be locked, and a preview of the changes is available before publishing.
The send is repeated under the retry policy, and the terminal itself is flagged in operational monitoring with the time of its last event and the disconnect reason.
Personal data is encrypted with AES-256-GCM while stored, keys rotate per the rotation policy, and every request passes a server-side account-isolation check.
Yes. The storefront, the QR menu and the Telegram Mini App take orders directly: the guest orders from you, and the order enters the same operations flow.
The price depends on the plan and the number of locations, and there is no percentage of turnover. There are three plans: Start, Network and Enterprise, and done-for-you setup can be added separately. Plan comparison and a calculator are on the Pricing page.
Yes. Guests book a table on your website, via a link or in Telegram, and the host sees the floor and the timeline on one screen. Reservations work with or without a POS. Basic reservations are part of every plan.
The guest confirms their email address, or your staff confirms the booking. Before the visit a reminder arrives with a “Can’t make it” button, so the table can be freed in advance. On Pro, a no-show is flagged on the guest profile.
Create an account now. We activate it and help you connect your first location.
No commitment · Your POS stays yours · Your data stays yours
