Question 1

What do I get immediately after registering?

Accepted Answer

The account is created right away. We then activate it and connect your first location together: the till, the delivery channels, the menu and the delivery zones. This is not self-service in the dark — a person works with you at this stage.

Question 2

How long does connecting the first location take?

Accepted Answer

The first location is connected in 7–14 days: we set up the integrations with your till and delivery channels and import your menu and delivery zones. No IT team is required on your side.

Question 3

Do we need to change our till system?

Accepted Answer

No. OrderOps works on top of your stack: Syrve is already supported, Poster is on the roadmap. Aggregators connect in parallel, without stopping your current processes.

Question 4

Do aggregators hand over guest data?

Accepted Answer

They keep the full contact to themselves. OrderOps stores everything that arrives with the order and merges it into one guest record, while your own storefront, QR menu and Telegram give you a direct contact with no middleman.

Question 5

Does this suit a group with several locations?

Accepted Answer

Yes. Locations switch inside one workspace, the menu can be shared across the account or kept separate per location, and delivery zones, the storefront and integrations are configured per location.

Question 6

What happens when a delivery platform changes an order status?

Accepted Answer

Every webhook passes HMAC validation and deduplication, then enters the queue. The status is mapped onto a single 12-status lifecycle and synced with the till and the CRM in real time.

Question 7

How does menu-drift protection work?

Accepted Answer

Sync is incremental with revision tracking. Fields can be protected from overwriting, sections can be locked, and a preview of the changes is available before publishing.

Question 8

What happens when the till is offline?

Accepted Answer

The send is repeated under the retry policy, and the terminal itself is flagged in operational monitoring with the time of its last event and the disconnect reason.

Question 9

What about guest data security?

Accepted Answer

Personal data is encrypted with AES-256-GCM while stored, keys rotate automatically on a schedule, and every request passes a server-side account-isolation check.

Question 10

Can we take orders without aggregator commissions?

Accepted Answer

Yes. The storefront, the QR menu and the Telegram Mini App take orders directly: the guest orders from you, and the order enters the same operations flow.

Question 11

What is included in the Pilot plan?

Accepted Answer

1 location, up to 500 orders per month, 3 integrations and full turnkey setup. After that, move to Growth or Enterprise without losing any data.

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