Questions and answers
What do I get immediately after registering?
The account is created right away. We then activate it and connect your first location together: the till, the delivery channels, the menu and the delivery zones. This is not self-service in the dark — a person works with you at this stage.
How long does connecting the first location take?
We agree on the timeline for connecting the first location at the start — it depends on your till and your channels. No IT team is required on your side.
Do we need to change our till system?
No. OrderOps works on top of your stack: Syrve is already supported. Aggregators connect in parallel, without stopping your current processes.
Do aggregators hand over guest data?
They keep the full contact to themselves. OrderOps stores everything that arrives with the order and merges it into one guest record, while your own storefront, QR menu and Telegram give you a direct contact with no middleman.
Does this suit a group with several locations?
Yes. Locations switch inside one workspace, the menu can be shared across the account or kept separate per location, and delivery zones, the storefront and integrations are configured per location.
What happens when an order status changes?
Every webhook is validated, deduplicated and enters the queue. The status is normalized into a single lifecycle, and changes from the till are visible in the workspace, in the guest's Telegram and in Salesbox.
How does menu-drift protection work?
Sync is incremental with revision tracking. Fields can be protected from overwriting, sections can be locked, and a preview of the changes is available before publishing.
What happens when the till is offline?
The send is repeated under the retry policy, and the terminal itself is flagged in operational monitoring with the time of its last event and the disconnect reason.
What about guest data security?
Personal data is encrypted with AES-256-GCM while stored, keys rotate per the rotation policy, and every request passes a server-side account-isolation check.
Can we take orders without aggregator commissions?
Yes. The storefront, the QR menu and the Telegram Mini App take orders directly: the guest orders from you, and the order enters the same operations flow.
How much does OrderOps cost, and is there a percentage of orders?
The price depends on the plan and the number of locations, and there is no percentage of turnover. There are three plans: Start, Network and Enterprise, and done-for-you setup can be added separately. Plan comparison and a calculator are on the Pricing page.
Does OrderOps include table reservations?
Yes. Guests book a table on your website, via a link or in Telegram, and the host sees the floor and the timeline on one screen. Reservations work with or without a POS. Basic reservations are part of every plan.
How do guests confirm a booking, and what if they do not show up?
The guest confirms their email address, or your staff confirms the booking. Before the visit a reminder arrives with a “Can’t make it” button, so the table can be freed in advance. On Pro, a no-show is flagged on the guest profile.